Apr 12 2012
TomTom has cited a "leap year" bug as the reason for the failure of some its devices and has launched a brand new software update in a bid to solve the issue. The company says that a problem with code that is embedded into their global positioning system firmware has resulted in models all over the world, including some that are used to track fleet vehicles that may have been rented out on contract hire schemes, failing in their task of being able to identify the location of vehicles accurately.
Users who have been affected by the bug have found themselves confronted with a grey screen as well as a message telling them that their machine was lacking a GPS signal. The problem first presented itself on the 31st of March.
"Please accept our sincere apologies for the inconvenience," says a spokesperson for the company. "We are fully focused on getting our impacted customers back on the road."
A number of models have been affected by the bug including products that have been discontinued and some that are brand new. The firm has given a list of devices that it has suggested should be installed with the new code. These include the likes of Start 20/25, TomTom Connect, Via 110/120/125, GO 2535 LIVE, Via 1400/1405/1430/1435, GO 2435/2535, Via 1500/1505/1530/1535, GO 2405/2505, GO LIVE 820/825, GO 1535 and GO 1000/1005/1005 World. Instructions on how to go about updating devices can be found on the firm's website.
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